NEXP1GO and EM7565 Connection Issues

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colelail
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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Sun Nov 21, 2021 8:15 pm

I've entered both of the AT commands above receiving "OK." I still am unable to receive connectivity. Are there any other troubleshooting steps I can take whether it be AT commands or hardware?

I can always revert back to the T9, but would love to use the functionality of the WG3626 Router. I receive fairly decent signal via the T9, so I don't think signal strength is my issue.

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Didneywhorl
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Re: NEXP1GO and EM7565 Connection Issues

Post by Didneywhorl » Mon Nov 22, 2021 10:04 am

Run AT+USBCOMP?

What returns?

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Re: NEXP1GO and EM7565 Connection Issues

Post by Aweeka » Mon Nov 22, 2021 5:50 pm

Don't mean to hijack your thread colelail but I am also in the same exact situation.
I just received my new hotspot from connectall. Everything out of the box was completely tmobile, from the sim card to the APN used to connect. Out of the box it worked fine but pairing it with a em7565 resulted in it just stuck in connecting status.
I followed the same troubleshooting steps listed earlier but no luck.
Here is the response I receive to the above command

AT!USBCOMP?
Config Index: 1
Config Type: 3 (Generic)
Interface bitmask: 00001009 (diag,modem,mbim)

OK

colelail
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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Mon Nov 22, 2021 6:11 pm

Not a problem! Best of luck to both us.

Here is my output:
AT+USBCOMP?
ERROR

Maybe my fix is something with this config?

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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Mon Nov 22, 2021 6:17 pm

Not sure if its an issue but I ran through some of the AT commands again and one seemed to have a duplicate on the:AT+CGDCONT?

AT+CGDCONT?
+CGDCONT: 1,"IPV4V6","fast.t-mobile.com","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 2,"IP","otasn","0.0.0.0",0,0,0,0
+CGDCONT: 3,"IPV4V6","fast.t-mobile.com","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

OK

Not sure if this would cause a conflict - but I wanted to report as much info as possible to get this thing going.

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Re: NEXP1GO and EM7565 Connection Issues

Post by Aweeka » Mon Nov 22, 2021 6:31 pm

colelail, try AT!USBCOMP?
I also got the same error as you when trying AT+USBCOMP?

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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Mon Nov 22, 2021 7:15 pm

AT!USBCOMP?
ERROR

Still getting errors... I double-checked that my drivers were up to date too. I looked up my device manager and have a device called WD SES Device USB Device that states "no compatible drivers" may not even be related, but I'm really needing this device to connect soon!

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Re: NEXP1GO and EM7565 Connection Issues

Post by Didneywhorl » Tue Nov 23, 2021 4:12 pm

Gotta enter AT!ENTERCND="A710" first I believe. make sure you don't use the Windows ", they look slanted and wont be accepted.

Then enter AT!USBCOMP?

If that doesn't work, try without the ?

colelail wrote:
Mon Nov 22, 2021 6:17 pm
Not sure if its an issue but I ran through some of the AT commands again and one seemed to have a duplicate on the:AT+CGDCONT?

AT+CGDCONT?
+CGDCONT: 1,"IPV4V6","fast.t-mobile.com","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 2,"IP","otasn","0.0.0.0",0,0,0,0
+CGDCONT: 3,"IPV4V6","fast.t-mobile.com","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

OK

Not sure if this would cause a conflict - but I wanted to report as much info as possible to get this thing going.
fast.t-mobile.com in position 1 and 3 is good. It's how I do it. otasn in position 2 is good as well.

I wish to heck the carriers would stop being pernks about these devices. They are approved and work on their networks, but they wont support them mostly because they can't seem to write a braindead script for overseas CS reps.

Remind me, who you are getting your service from? I've gotten lost on who is dealing with what on this thread. Both of you really. What is the exact original device and what APN does that device have in its settings, for data, when its SIM is installed and connected?

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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Tue Nov 23, 2021 4:56 pm

I have a Franklin T9 from Calyx. When it’s operating it connects to the fast.t-mobile.com APN.

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Re: NEXP1GO and EM7565 Connection Issues

Post by colelail » Tue Nov 23, 2021 5:03 pm

AT!USBCOMP?
Config Index: 1
Config Type: 3 (Generic)
Interface bitmask: 00001009 (diag,modem,mbim)

OK

I got the results from AT!USBCOMP? after running the other command first! Here are the results.

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