we826 issues w/ connecting after upgrade

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ddarvish
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Joined: Tue Sep 25, 2018 12:31 am

we826 issues w/ connecting after upgrade

Post by ddarvish » Wed Sep 26, 2018 1:01 am

i upgraded the firmware to the latest we826 firmware but now the firmware cant connect to the modem.

here are some screen shots which makes me think its not configured even though its being detected...

please help
modem1.png
modem2.png
modem3.png

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JimHelms
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Re: we826 issues w/ connecting after upgrade

Post by JimHelms » Wed Sep 26, 2018 9:24 am

It seems to be detecting the modem so that is a good thing.

Did you work your way through the troubleshooting guide?

ddarvish
Posts: 3
Joined: Tue Sep 25, 2018 12:31 am

Re: we826 issues w/ connecting after upgrade

Post by ddarvish » Wed Sep 26, 2018 2:09 pm

i did try a lot of the troyubleshooting steps.. it appears that when i try to send AT commands it says that cant open or communicate with device /dev/ttyUSB1 when it shoudl be communicating to ttyUSB2... not sure why or how it changed and how to fix it...

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JimHelms
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Re: we826 issues w/ connecting after upgrade

Post by JimHelms » Wed Sep 26, 2018 2:18 pm

Go to SYSTEM > BACKUP / FLASH FIRMWARE > PERFORM RESET

When the router comes back on line, go to MODEM > CONNECTION PROFILE > APN (and enter your APN) > SAVE & APPLY.

Hard reboot the router (pull and replace power plug).

When it comes back online, give it a minute or two and if it still is not connecting, go to MODEM > DEBUG INFORMATION and copy and paste the contents.

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