Issue with NEXQ6GO-U Router and Quactel Modem

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gabe1475
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Issue with NEXQ6GO-U Router and Quactel Modem

Post by gabe1475 » Tue Oct 12, 2021 10:49 am

Not sure if I should post this here or under the modem section, but having an issue with my router where after booting up, I get a message that there is no modem present.

After emailing with one of the admins at LTE Fix, they advised that I should upgrade to latest firmware without keeping the configuration settings. After flashing firmware 3 times per guidance, still getting the same message.

Totally lost on where to go and hoping that an LTE Fix admin can chime in on how I should go about troubleshooting.

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Didneywhorl
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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by Didneywhorl » Wed Oct 13, 2021 10:21 am

Does the modem show up on the debug screen (bottom part) or in the system log?

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by gabe1475 » Wed Oct 13, 2021 3:28 pm

Didneywhorl wrote:
Wed Oct 13, 2021 10:21 am
Does the modem show up on the debug screen (bottom part) or in the system log?
No mention of router under Debug information. The system log has several references to modem, but not really sure what I am looking for.

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by Didneywhorl » Wed Oct 13, 2021 5:41 pm

Post the logs here if you have them. A text file attachment works, or just quote the text in full. Maybe the Kernel log too.

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by gabe1475 » Wed Oct 13, 2021 10:05 pm

Didneywhorl wrote:
Wed Oct 13, 2021 5:41 pm
Post the logs here if you have them. A text file attachment works, or just quote the text in full. Maybe the Kernel log too.
Here is the debug information. Sytem Logs and Kernel Logs attached.


T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 1

B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0

D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1

P: Vendor=1d6b ProdID=0002 Rev= 4.09

S: Manufacturer=Linux 4.9.211 ehci_hcd

S: Product=EHCI Host Controller

S: SerialNumber=ehci-platform

C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA

I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
Attachments
System Log.txt
(65.33 KiB) Downloaded 5 times
Kernel Log.txt
(16.34 KiB) Downloaded 4 times

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by Didneywhorl » Thu Oct 14, 2021 10:41 am

Thats it?

There should be one call USB Hub or something. That's what the modem uses on these modems, the USB bus.

Nothing in the debug about USB?

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by Didneywhorl » Thu Oct 14, 2021 10:41 am

Ill look through your logs when I get a min to sit down at my pc.

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Re: Issue with NEXQ6GO-U Router and Quactel Modem

Post by gabe1475 » Thu Oct 14, 2021 10:51 am

Didneywhorl wrote:
Thu Oct 14, 2021 10:41 am
Ill look through your logs when I get a min to sit down at my pc.
thank you!

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