Testing for dead EM7565 or bad router mini-PCIe connector

Related to Modems, Hotspots, Dongles ONLY
xdavidx
Posts: 267
Joined: Tue May 28, 2019 4:04 pm

Testing for dead EM7565 or bad router mini-PCIe connector

Post by xdavidx » Mon Sep 23, 2019 6:07 pm

I've been out of the loop for the past couple months due to other priorities. In July, my EM7565 in my WE1326 router, stopped working. The router doesn't see the modem. I ordered another M.2 to mini-PCIe adapter and tried that today in the router. Same issue.

My Windows laptop (Dell XPS L502x) does have a mini-PCIe slot. In theory, I should be able to test the modem in the new adapter in the laptop. If the laptop can see the modem, then it is my router that is faulty. If it can't, then it is probably the modem.

What is the best way to test this in a Windows laptop in its mini-PCIe slot (no USB adapter)? I know from reading past posts that Windows might try to manage the modem and I don't want to mess it up if it is working. I'm fine with booting linux off a USB stick if that is best, but I'd rather stick with Windows if possible, to reduce effort.

And with whatever configuration I need in order to safely boot with the modem in there, what exactly would I use to test whether the modem is operational?

Thanks for any help. Just trying to reduce hassle of sending the modem back if it is really the router that is faulty.

David

swwifty
Posts: 535
Joined: Thu Aug 30, 2018 8:21 pm
Location: NE GA Mountains

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by swwifty » Mon Sep 23, 2019 7:50 pm

I would live boot Linux off a USB stick. It'll be much easier in Linux to see if the modem is bad or not. You can easily send AT commands to it with basic Linux tools to see if the modem is still good or not.

xdavidx
Posts: 267
Joined: Tue May 28, 2019 4:04 pm

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by xdavidx » Mon Sep 23, 2019 7:55 pm

Thanks. Is there any particular distro I need or utilities I need to include to make it see the modem when plugged into the mini-PCIe slot of the laptop?

User avatar
JimHelms
Site Admin
Posts: 1034
Joined: Tue Dec 19, 2017 8:59 pm
Location: DFW Texas
Contact:

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by JimHelms » Tue Sep 24, 2019 6:43 am

xdavidx wrote:
Mon Sep 23, 2019 6:07 pm

What is the best way to test this in a Windows laptop in its mini-PCIe slot (no USB adapter)? I know from reading past posts that Windows might try to manage the modem and I don't want to mess it up if it is working. I'm fine with booting linux off a USB stick if that is best, but I'd rather stick with Windows if possible, to reduce effort.
I assume you have a USB to M.2 adapter. You should be able to plug it into a USB port on a Windows Laptop/PC and install the Sierra Wireless generic software drivers for Windows.

Just remove the SIM Card and/or do not try to connect to the internet while plugged behind the Windows machine.

Then, look in Windows device manager and see if it is seeing the modem.

xdavidx
Posts: 267
Joined: Tue May 28, 2019 4:04 pm

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by xdavidx » Tue Sep 24, 2019 7:03 am

JimHelms wrote:
Tue Sep 24, 2019 6:43 am
I assume you have a USB to M.2 adapter. You should be able to plug it into a USB port on a Windows Laptop/PC and install the Sierra Wireless generic software drivers for Windows.

Just remove the SIM Card and/or do not try to connect to the internet while plugged behind the Windows machine.

Then, look in Windows device manager and see if it is seeing the modem.
I don't have a USB to M.2 adapter. I have M.2 to mini-PCIe adapters and my laptop has mini-PCIe slots.

If not connecting to the internet is what keeps Windows from doing bad things, i will download the generic drivers, disable wifi and remove the sim card, plug it into the mini-PCIe slot, and install the drivers and see what it shows in the device manager.

Thanks for the help.

swwifty
Posts: 535
Joined: Thu Aug 30, 2018 8:21 pm
Location: NE GA Mountains

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by swwifty » Tue Sep 24, 2019 1:50 pm

xdavidx wrote:
Mon Sep 23, 2019 7:55 pm
Thanks. Is there any particular distro I need or utilities I need to include to make it see the modem when plugged into the mini-PCIe slot of the laptop?
an ubuntu live cd should work just fine

xdavidx
Posts: 267
Joined: Tue May 28, 2019 4:04 pm

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by xdavidx » Tue Sep 24, 2019 6:05 pm

Okay, I downloaded the Sierra drivers and installed them. I disabled wifi and plugged the M.2 to mini PCIe adapter and modem into my laptop. Nothing in Device Manager. This was with the newer adapter I bought. I switched to my original adapter and same thing. Nothing showing up. I unplugged the wifi adapter that sits in a mini-PCIe half length slot next to the slot I was messing with and plugged it into the slot and it showed up in Device Manager. So the mini-PCIe slot is working properly.

I have to believe the modem is dead at this point. @JimHelms, do I start an RMA process through LTEFIX.com?

User avatar
JimHelms
Site Admin
Posts: 1034
Joined: Tue Dec 19, 2017 8:59 pm
Location: DFW Texas
Contact:

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by JimHelms » Tue Sep 24, 2019 6:43 pm

xdavidx wrote:
Tue Sep 24, 2019 6:05 pm
Okay, I downloaded the Sierra drivers and installed them. I disabled wifi and plugged the M.2 to mini PCIe adapter and modem into my laptop. Nothing in Device Manager. This was with the newer adapter I bought. I switched to my original adapter and same thing. Nothing showing up. I unplugged the wifi adapter that sits in a mini-PCIe half length slot next to the slot I was messing with and plugged it into the slot and it showed up in Device Manager. So the mini-PCIe slot is working properly.

I have to believe the modem is dead at this point. @JimHelms, do I start an RMA process through LTEFIX.com?
Yeah, I am not sure what is happening or where the issue is. Login into your account and select the order with the modem and execute an RMA.

xdavidx
Posts: 267
Joined: Tue May 28, 2019 4:04 pm

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by xdavidx » Tue Sep 24, 2019 7:44 pm

JimHelms wrote:
Tue Sep 24, 2019 6:43 pm
Yeah, I am not sure what is happening or where the issue is. Login into your account and select the order with the modem and execute an RMA.
Sorry, but I'm not seeing an RMA option. I'm logged in through Amazon, so I don't know if that is why, or if I'm just blind. :D

Where on the screen would it be?

User avatar
JimHelms
Site Admin
Posts: 1034
Joined: Tue Dec 19, 2017 8:59 pm
Location: DFW Texas
Contact:

Re: Testing for dead EM7565 or bad router mini-PCIe connector

Post by JimHelms » Wed Sep 25, 2019 5:59 am

Contact the store via contact form.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post