WE 826-GO / Sierra EM7565 CAT-12 and Visible

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GrandPooh-Bah
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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by GrandPooh-Bah » Sat Jan 18, 2020 10:23 am

Jim,
This is what I'm getting now. What I'm experiencing, besides the slower than phone speed, it that when connected to internet via wifi things are running significantly slower than with the Ethernet connection.

Code: Select all

Sat Jan 18 06:34:44 2020 : /dev/ttyUSB1 AT+CSQ;+CESQ
+CSQ: 17,99
+CESQ: 99,99,255,255,15,31
OK
AT*CNTI=0
*CNTI: 0,LTE
OK
AT!SELRAT?
!SELRAT: 00, Automatic
OK
AT+ECIO?
+ECIO: NOT IMPLEMENTED
OK
AT+RSCP?
+RSCP: 
OK
AT!UMTSCHAN?
!UMTSCHAN: NOT IMPLEMENTED
OK
AT!GSTATUS?
!GSTATUS: 
Current Time:  755		Temperature: 47
Reset Counter: 2		Mode:        ONLINE         
System mode:   LTE        	PS state:    Attached     
LTE band:      B66    		LTE bw:      10 MHz  
LTE Rx chan:   0		LTE Tx chan: 132622
LTE SSC1 state:INACTIVE    	LTE SSC1 band: B1     
LTE SSC1 bw  : 5 MHz   		LTE SSC1 chan: 775
LTE SSC2 state:INACTIVE    	LTE SSC2 band: No band
LTE SSC2 bw  : 10 MHz  		LTE SSC2 chan: 0
LTE SSC3 state:NOT ASSIGNED
LTE SSC4 state:NOT ASSIGNED
EMM state:     Registered     	Normal Service 
RRC state:     RRC Connected  
IMS reg state: No Srv  		
PCC RxM RSSI:  -78		PCC RxM RSRP:  -114
PCC RxD RSSI:  -80		PCC RxD RSRP:  -109
SCC1 RxM RSSI: -68		SCC1 RxM RSRP: -87
SCC1 RxD RSSI: -71		       SCC1 RxD RSRP: -89
SCC2 RxM RSSI: -69		SCC2 RxM RSRP: -88
SCC2 RxD RSSI: -69		SCC2 RxD RSRP: -88
Tx Power:      --		TAC:         030b (779)
RSRQ (dB):     -12.4		Cell ID:     000d2110 (860432)
SINR (dB):      2.6
OK
AT!PCTEMP?
Temp state: Normal
Temperature: 47.00 C
Still running slow
Ping 110
Download 5.49 MBPS
Upload 1.40 MBPS

My Phone is getting
Ping 91
Download 21.2 MBPS
Upload 1.61 MBPS

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JimHelms
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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by JimHelms » Sat Jan 18, 2020 10:58 am

They do look better and are showing the secondary carriers for CA which appear to get a lot better signals than the Band 66 the modem is camped out on.

What band is your phone using?

You may also want to create a set of custom bands that does not include Band 66 and try them.

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by GrandPooh-Bah » Sat Jan 18, 2020 11:29 am

Phone is on band 2 right now.
I purchased this modem because it had band 66 and when I checked my phone to see what band it was using prior to ordering the modem it was on band 66.
Here is current modem

Code: Select all

  
Sat Jan 18 09:27:17 2020 : /dev/ttyUSB1 AT+CSQ;+CESQ
+CSQ: 31,99
+CESQ: 99,99,255,255,18,61
OK
AT*CNTI=0
*CNTI: 0,LTE
OK
AT!SELRAT?
!SELRAT: 00, Automatic
OK
AT+ECIO?
+ECIO: NOT IMPLEMENTED
OK
AT+RSCP?
+RSCP: 
OK
AT!UMTSCHAN?
!UMTSCHAN: NOT IMPLEMENTED
OK
AT!GSTATUS?
!GSTATUS: 
Current Time:  11109		Temperature: 48
Reset Counter: 2		Mode:        ONLINE         
System mode:   LTE        	PS state:    Attached     
LTE band:      B13    		LTE bw:      10 MHz  
LTE Rx chan:   5230		LTE Tx chan: 23230
LTE SSC1 state:INACTIVE    	LTE SSC1 band: No band
LTE SSC1 bw  : 10 MHz  		LTE SSC1 chan: 0
LTE SSC2 state:INACTIVE    	LTE SSC2 band: No band
LTE SSC2 bw  : 10 MHz  		LTE SSC2 chan: 0
LTE SSC3 state:NOT ASSIGNED
LTE SSC4 state:NOT ASSIGNED
EMM state:     Registered     	Normal Service 
RRC state:     RRC Connected  
IMS reg state: No Srv  		
PCC RxM RSSI:  -53		PCC RxM RSRP:  -79
PCC RxD RSSI:  -53		PCC RxD RSRP:  -80
SCC1 RxM RSSI: -82		SCC1 RxM RSRP: -110
SCC1 RxD RSSI: -79		SCC1 RxD RSRP: -104
SCC2 RxM RSSI: -66		SCC2 RxM RSRP: -84
SCC2 RxD RSSI: -67		SCC2 RxD RSRP: -85
Tx Power:      --		TAC:         030b (779)
RSRQ (dB):     -13.2		Cell ID:     000d2101 (860417)
SINR (dB):      4.6
OK
AT!PCTEMP?
Temp state: Normal
Temperature: 48.00 C
OK

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by gscheb » Sat Jan 18, 2020 3:32 pm

Hello.
If you read visible website it says hotspot capped at 5 down. Are you sure this isn't a TTL issue? Heard in the past that Verizon needed TTL of 117. This is technically Verizon. And I think high pings are just par for the course with Visible.

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by GrandPooh-Bah » Sat Jan 18, 2020 8:01 pm

Isn't there a way to use the regular Data vs capped Hotspot Data?

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by BillA » Sat Jan 18, 2020 9:07 pm

GrandPooh-Bah wrote:
Sat Jan 18, 2020 8:01 pm
Isn't there a way to use the regular Data vs capped Hotspot Data?

If only the hotspot is capped, then play around with the TTL settings (64, 65, 117).
There's not much more that can be done, other than maybe tethering your phone to the router via usb.
What kind of speeds do you get with the Visible sim card inside your phone?

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by GrandPooh-Bah » Sun Jan 19, 2020 11:29 am

I will play with the TTL later to see if that speeds things up.

Discovered a new problem, which I'm not sure if it is with the router or the modem. I have the router connected to my desktop via Ethernet and it works fine.

If I switch to Wifi when I try to go to a web page that is not cached it "times out".

I did a speed test connected to the Ethernet and it was similar to what I have been getting.

Then I switch to WiFi and I get

Ping 115 ms
Download 0.00 MBPS
Upload 0.00 MBPS

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JimHelms
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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by JimHelms » Sun Jan 19, 2020 9:39 pm

This is what I would try. Go to SYSTEM > BACKUP/FLASH FIRMWARE RESTORE > RESET TO DEFAULTS.

Once it came back on line, I would set the APN and the Time Zone.

I would then test the WiFi as it is before making any changes.

The WiFi on these units are far from optimal, and can be a little finicky--especially when over tinkering with the settings.

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by BillA » Sun Jan 19, 2020 10:19 pm

GrandPooh-Bah wrote:
Sun Jan 19, 2020 11:29 am
I will play with the TTL later to see if that speeds things up.

Discovered a new problem, which I'm not sure if it is with the router or the modem. I have the router connected to my desktop via Ethernet and it works fine.

If I switch to Wifi when I try to go to a web page that is not cached it "times out".

I did a speed test connected to the Ethernet and it was similar to what I have been getting.

Then I switch to WiFi and I get

Ping 115 ms
Download 0.00 MBPS
Upload 0.00 MBPS

Definitely try Jim's suggestions above, and I would run one more simple test before or after the settings reset. Try connecting to your router's WiFi from a phone, just to eliminate a possible fault with your pc's WiFi card/settings.

I remember having a similar issue a while ago, where only cached websites would come up. I wrote a Quick_Network_Reset script which resets the ARP/DNS cache and restart Explorer on a Windows pc. If you want, give it a go, it can't hurt.
Quick_Network_Reset.ZIP
(264 Bytes) Downloaded 145 times

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Re: WE 826-GO / Sierra EM7565 CAT-12 and Visible

Post by GrandPooh-Bah » Mon Jan 20, 2020 9:31 pm

I don't do windows.

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