WE1326 cant connect to 5G WiFi

Related to Router Devices ONLY
Forum rules
Use the SEARCH function for related issues PRIOR to posting for assistance.
xdavidx
Posts: 292
Joined: Tue May 28, 2019 4:04 pm
Has thanked: 24 times
Been thanked: 10 times

Re: WE1326 cant connect to 5G WiFi

Post by xdavidx » Thu Jul 18, 2019 10:53 pm

Lbnaz wrote:
Thu Jul 18, 2019 10:19 pm
Loaded a wifi analyzer app on my sons laptop. it will not see the 5ghz network from the we1326. It does see the 2.4ghz.
Interesting enough my phone wifi analyzer does see the 5ghz network but cannot connect up. It is like the phone just see the beacon frame. The 5ghz signal is strong and the correct channel (36 for default) and bandwidth. Something really wacky, it there some setting I am missing?
Does the laptop support 5.8GHz? I have one that doesn't.

As long as you aren't changing any channels or any settings when you flash the firmware, then you would be set up the same way as me, other than splitting the SSIDs into 2.4 and 5.8. If you are setting custom channels and other settings, then it would be an apples to oranges comparison.

Lbnaz
Posts: 53
Joined: Thu May 09, 2019 10:02 am
Has thanked: 0
Been thanked: 1 time

Re: WE1326 cant connect to 5G WiFi

Post by Lbnaz » Thu Jul 18, 2019 11:15 pm

yes, laptop support 5g it see my home network. Thanks for verifying on settings . At this point it looks like I have to send router in to Jim.
Thanks for all your help.

User avatar
JimHelms
Site Admin
Posts: 1286
Joined: Tue Dec 19, 2017 8:59 pm
Location: DFW Texas
Has thanked: 76 times
Been thanked: 143 times
Contact:

Re: WE1326 cant connect to 5G WiFi

Post by JimHelms » Fri Jul 19, 2019 6:40 am

I assume you have tried forgetting the WiFi network on your phone, and then reestablishing a new connection (requiring a new password)?

Is the WiFi on your Son's laptop compatible 5GHz AC WiFi.

Lbnaz
Posts: 53
Joined: Thu May 09, 2019 10:02 am
Has thanked: 0
Been thanked: 1 time

Re: WE1326 cant connect to 5G WiFi

Post by Lbnaz » Fri Jul 19, 2019 12:26 pm

JimHelms wrote:
Fri Jul 19, 2019 6:40 am
I assume you have tried forgetting the WiFi network on your phone, and then reestablishing a new connection (requiring a new password)?
Yes, quite a few times now.
Is the WiFi on your Son's laptop compatible 5GHz AC WiFi.
Yes, it is currently connected up to my home 5G network on channel 149.

User avatar
BillA
Posts: 772
Joined: Sun Dec 01, 2019 6:46 pm
Location: USA
Has thanked: 122 times
Been thanked: 129 times
Contact:

Re: WE1326 cant connect to 5G WiFi

Post by BillA » Fri Jan 24, 2020 12:48 am

TL;DR
Since most phones or even pc's don't seem to show the band info in their native WiFi hotspots list, an easy way to diagnose these issues is by using a WiFi analyzer on an Android phone (made after 2014) which you know for sure has both 2.4 and 5Ghz bands available. You can use something like WiFi Analyzer (https://play.google.com/store/apps/deta ... nalyzerpro), or any other popular analyzer in the PlayStore which shows the hotspots categorized by bands. It's a great tool for trying to solve all kinds of WiFi issues.

If your phone can see the 5G signal, yet still unable to connect, then there's likely an authentication error. First, click to forget the router's current hotspot name if that name has been registered in your phone at some point in the past. When you click on the router's hotspot name on 5G, do you get the a prompt asking for the password? Now, this is important...
If not, then they have a total protocol breakdown, but if it asks for the password then you're either entering the code incorrectly or it has been set to some non-standard characters including the hotspot's name. Make sure to use a simple hotspot name like "HOTSPOT", and for the password simply enter 12345678
If none of these suggestions work, then it's possible that the router either has a defective 5G WiFi chip OR it's 5G antenna connections were soldered on incorrectly or with a short (seen this issue before and corrected it by resoldering the antenna wires properly). Last but not least, you could also play around with the 5G WiFi's power settings, fragmentation length, CTS/RTS Threshold, and Preamble Mode (Long/Short).

Post Reply