WG3526 Connection Issues

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JimHelms
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Re: WG3526 Connection Issues

Post by JimHelms » Tue Oct 23, 2018 3:10 pm

WillTonn wrote:
Tue Oct 23, 2018 12:16 pm
Ok, I reset the router, removed the sim card (cleaned it with alcohol wipe), and installed the latest Wifix firmware. I've noticed there are three different guides on the installation process:
https://ltefix.com/building-wg3526-lte-router/
viewtopic.php?f=21&t=18
viewtopic.php?f=21&t=19
And each is a little different. On one it says that Wifix configures the mc7455 automatically while giving At codes. Does it help to do the At commands?
As GoldenOrb progresses, more of the programming is automated.

I generally prefer to program the modem at the same time I am placing it in MBIM mode. It certainly does not hurt to run the commands at any point to assure the modem is programmed correctly:

Code: Select all

at!entercnd="A710"
at!usbcomp=1,1,1009
at!custom="IPV6ENABLE",1
at+cfun=1
at!selrat=06
at+cgdcont=1,"ipv4v6","r.ispsn"
at!reset
I would also recommend to reset the modem to OEM where a lot of configurations have taken place, and start anew with the programming:

Code: Select all

at!entercnd="A710"
AT!RMARESET=1
at!reset
When the modem reboots and comes back on line, then reprogram the modem using the commands above.

Also, know that Sprint is experiencing ongoing network issues in various locations. Most seem to clear up in a few days, though it is not uncommon to hear of people going for weeks until the issues were resolved.

Very aggravating!

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WillTonn
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Re: WG3526 Connection Issues

Post by WillTonn » Tue Oct 23, 2018 3:11 pm

When I do the at+cgdcont? command I get this result:

Code: Select all

at+cgdcont?
+CGDCONT: 1,"IPV4V6","r.ispsn","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

OK
Should there not be something different than the 0.0.0.........???
This is when it is connected and working.

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JimHelms
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Re: WG3526 Connection Issues

Post by JimHelms » Tue Oct 23, 2018 3:15 pm

WillTonn wrote:
Tue Oct 23, 2018 3:11 pm
When I do the at+cgdcont? command I get this result:

Code: Select all

at+cgdcont?
+CGDCONT: 1,"IPV4V6","r.ispsn","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0

OK
Should there not be something different than the 0.0.0.........???
This is when it is connected and working.
No, that is what it should return. Just a thought, are you positive your APN is r.ispsn and not n.ispsn? I have seen them both.

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WillTonn
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Re: WG3526 Connection Issues

Post by WillTonn » Tue Oct 23, 2018 3:26 pm

I looked in modem--> connection profile and it says "r.ispsn". Does the network information look appropriate?

Code: Select all

IPv4 Upstream
Protocol: MBIM
Address: 184.223.206.166
Netmask: 255.255.255.255
Gateway: 0.0.0.0
DNS 1: 68.28.31.30
DNS 2: 68.28.31.31
Connected: 0h 7m 2s

Device: Ethernet Adapter: "wwan0"
MAC-Address: 3E:D5:42:EC:DF:BD
IPv6 Upstream
Protocol: MBIM
Prefix Delegated: 2600:1:9325:c60f:e045:c3eb:b709:c9e6/64
Address: 2600:1:9325:c60f:e045:c3eb:b709:c9e6/128
Gateway: ::
DNS 1: 2600::cf02:ffff:68:28:31:30
DNS 2: 2600::cf02:ffff:68:28:31:31
Connected: 0h 7m 2s

Device: Ethernet Adapter: "wwan0"
MAC-Address: 3E:D5:42:EC:DF:BD
Thanks

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Re: WG3526 Connection Issues

Post by JimHelms » Tue Oct 23, 2018 4:31 pm

Yes. When I was inquiring as to the proper APN, I was referring to the APN the device (i.e., hotspot) was using that the SIM Card was removed from. But again, if you are staying connected more than a couple of minutes, I suspect you are using the correct APN.

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WillTonn
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Re: WG3526 Connection Issues

Post by WillTonn » Tue Oct 23, 2018 8:08 pm

I did a hard reset, reinstalled the OEM firmware, then flashed the new firmware making sure that the "save settings" box was unchecked. I'm still getting the same result, the disconnects are happening more and more often - every 5-15 minutes now.

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Re: WG3526 Connection Issues

Post by JimHelms » Wed Oct 24, 2018 4:37 pm

While it is most often a wasted call and requires getting passed around to someone who is qualified to give a valid answer, why don't you call Sprint and ask them if they are having network issues in your area.

It is worth a try at this point, and there are a lot of areas where Sprint is having issues. I have seen people pull their hair trying to resolve issues that ended up being non-resolvable due to the issues being on the network.

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Re: WG3526 Connection Issues

Post by JimHelms » Fri Oct 26, 2018 9:53 am

Have you had any luck with staying connected?

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WillTonn
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Re: WG3526 Connection Issues

Post by WillTonn » Fri Oct 26, 2018 12:28 pm

Hi Jim, I reflashed the firmware back to 12_17 and it seems to be working better. It is still dropping pretty often though. This is strange to me though: I can play Rocket League for hours at a time and I don't get disconnected.(Yes, I'm a grown ass man who plays rocket league for hours at a time sometimes) What is going on that keeps my router from disconnecting while I am playing rocket league? And does knowing that give insight on how to keep the router from disconnecting other times?(other than playing rocket league all day every day). Streaming video through youtube(amazon) does not keep the connection.
Thanks

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Re: WG3526 Connection Issues

Post by JimHelms » Fri Oct 26, 2018 12:42 pm

I have been doing a little experimenting and it seems to be working so far. I will work you up something to try this afternoon.

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