WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

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Hoodrat
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Joined: Wed Jul 31, 2019 1:10 pm

WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by Hoodrat » Wed Jul 31, 2019 1:49 pm

Hello LTE Fam,

I am having a bit of trouble here with this setup not being able to connect to the internet. I have searched the ends of the earth, read through countless articles before wanting to post this. If this post is not where it should be I apologize in advance. I am currently using my nano sim card from Verizon along with the sim card adapter. I am connected via ethernet from WE826-T2 to my Windows 10 PC. Overall the hardware setup and firmware update was a snap. Connecting via WiFi is no trouble, just need internet! Without further adieu, let's kick this off with my hardware, firmware, and service provider.

Hardware
- Router : WE826-T2 4G LTE WiFi Router
- Modem : Sierra Wireless MC7354 CAT3 4G LTE Modem

Firmware
- Current Firmware : GoldenOrb_2018-11-03

Service Provider
- Verizon

APN
- vzwinternet

I am not sure what other info you may need so here is my debug information down below.

###

Code: Select all

AT!GSTATUS?
!GSTATUS: 
Current Time:  4105		Temperature: 38
Bootup Time:   0		Mode:        ONLINE         
System mode:   LTE        	PS state:    Attached     
LTE band:      B4     		LTE bw:      20 MHz  
LTE Rx chan:   2050		LTE Tx chan: 19150
EMM state:     Registered     	Normal Service 
RRC state:     RRC Idle       
IMS reg state: No Srv  		
RSSI (dBm):    -78		Tx Power:    0
RSRP (dBm):    -104		TAC:         2000 (8192)
RSRQ (dB):     -8		Cell ID:     0080CE0C (8441356)
SINR (dB):     11.6
OK
AT!PCTEMP?
Temp state: Normal
Temperature: 38 degC
OK
###

If you guys need more info please let me know. I will do my best to respond back quickly.

Thanks yall!

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JimHelms
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by JimHelms » Wed Jul 31, 2019 6:03 pm

Run the following commands:

Code: Select all

at!entercnd="A710"
at!gobiimpref?
And post the results.

Hoodrat
Posts: 11
Joined: Wed Jul 31, 2019 1:10 pm

Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by Hoodrat » Thu Aug 01, 2019 10:20 am

Hi Jim,

Thank you for your response, your help is much appreciated! Results down below.

###

Code: Select all

AT!entercnd="A710"
OK

AT!gobiimpref?
!GOBIIMPREF: 
 preferred fw version:   05.05.58.00
 preferred carrier name: GENNA-UMTS
 preferred config name:  GENNA-UMTS_005.025_002
 current fw version:     05.05.58.00
 current carrier name:   GENNA-UMTS
 current config name:    GENNA-UMTS_005.025_002

OK
###

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JimHelms
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by JimHelms » Thu Aug 01, 2019 7:18 pm

The MC7354 is running the Generic (i.e., "GENNA-UMTS") firmware.

Check and see if GOldenOrb is passing the APN through to the modem:

Code: Select all

at+cgdcont?

Hoodrat
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Joined: Wed Jul 31, 2019 1:10 pm

Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by Hoodrat » Fri Aug 02, 2019 10:50 am

Thanks again for your reply Jim. It seems like it is passing through.

Code: Select all

AT+cgdcont?
+CGDCONT: 1,"IPV4V6","vzwinternet","0.0.0.0",0,0

OK

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JimHelms
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by JimHelms » Fri Aug 02, 2019 12:19 pm

For whatever reason, the network has the modem in the "idle" status.

Verizon seems to be getting more picker on swapping device SIM's. Have you tried the SIM Card in another device?

Hoodrat
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by Hoodrat » Fri Aug 02, 2019 12:29 pm

Hi Jim,

Yes, it was working before on my Pantech data card device. Do you think it would be best to update the firmware to the latest version?

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JimHelms
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by JimHelms » Fri Aug 02, 2019 1:37 pm

I would first put the SIM Card back in the Pantech and run it pulling data. Then, reinstall it in the router and see what happens.

Hoodrat
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by Hoodrat » Fri Aug 02, 2019 2:15 pm

Hi Jim,

No luck, works on Pantech but not on our WE826-T2.

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JimHelms
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Re: WE826-T2 Router w/ MC7354 Modem - Verizon Provider but no Internet

Post by JimHelms » Fri Aug 02, 2019 2:31 pm

You might try installing the Verizon firmware on the MC7354. Don't know if that will work, but you never know. These older one firmware modems can be a bit troublesome at times.

I seem to remember someone having issues with ATT with the generic firmware that was solved with the ATT firmware.

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